Shipping and Returns Policy for ALFleX

At ALFleX, we strive to ensure a smooth and satisfactory experience with your purchases. Please review our shipping and returns policy below.

1. Shipping Policy

  • Shipping Locations: We currently ship to addresses within the United States only.
  • Shipping Method: All orders are shipped via USPS (United States Postal Service).
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and are subject to change. The final shipping price will be displayed during checkout.
  • Processing Time: Orders are typically processed and shipped within [Insert Processing Time] business days, excluding weekends and holidays.
  • Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Returns Policy

  • Return Window: You may return any item within 30 days of the delivery date for a refund or exchange, provided the item is in its original condition.
  • Return Condition: Items must be returned unused, with all original packaging and materials.
  • Return Process: To initiate a return, please contact us at [Insert Contact Information] to receive return instructions. Returns without prior authorization will not be accepted.
  • Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part.
  • Refunds: Once we receive and inspect your return, a refund will be issued to your original payment method within [Insert Timeframe]. Please note that shipping costs are non-refundable.

3. Exchanges

If you would like to exchange an item, please follow the same return process and indicate that you wish to exchange the product. We will process the exchange upon receiving the returned item.

4. Changes to Policy

SUS America, Inc. reserves the right to update or modify this policy at any time. Any changes will be reflected on this page.

5. Contact Information

For questions regarding shipping, returns, or exchanges, please contact us at:

SUS America, Inc.
1822 Brummel Avenue, Elk Grove Village, IL 60007, USA
Email: sus-b2c@sus.co.jp

us.co.jp